DO I NEED TO CREATE AN ACCOUNT TO SHOP WITH YOU?
Simple answer - yes.
Setting up an account will allow you to order without having to fill in your details every time you shop with us, and will give you benefits such as order tracking, regular newsletters, and exclusive discounts and special offers.
Just follow the easy steps on screen and remember to have your payment and address details to hand.
COULD I LOG OFF AS A USER?
If you do not want to be alerted of our sales and promotions in all our emails will appear how to unsubscribe and you will also be able to do so by contacting us via email: firstname.lastname@example.org
HOW DO I SIGN UP FOR THE BUGHAMBILIA NEWSLETTER?
The easiest way to sign up for our newsletter is to set up an account. You don't have to buy anything yet, but when you do want to start shopping, this'll also give you a head start.
Alternatively, you can click here to go back to the Homepage of our website and sign up to the newsletter straight away without setting up an account.You will get a 10% discount on your first purchase.
HOW DO I PAY FOR MY ORDER?
We like to give you plenty of payment options, so you can use any of the option listed below:
Credit card, Pay Pal, Bank transfer, cash on delivery.
All credit and debit card holders are subject to validation and authorization by both us and the card issuer, to maintain security and prevent fraud.
WHEN WILL I BE CHARGED?
If your card is authorized, payment will be taken immediately, and you will receive an email confirming that your order has been successful.
If your card is not authorized, payment will not be taken, and we'll email to let you know why your bank or card issuer wouldn't authorize the payment.
HOW DO I CHANGE DETAILS ON MY ACCOUNT?
Once you have signed up, you'll be able to log into My Account anytime you want. This is where you go if you want to change your password, email address and delivery info.
HOW DO I CANCEL MY ORDER UNDER THE DISTANCE SELLING REGULATIONS?
Unfortunately, we cannot modify your order once it has been delivered; this including a change in the size/color of a product, removing a product, changing the shipping address or the payment method. However, you may cancel your order if it has not been processed yet.
Under the Distance Selling Regulations, you have 7 working days (from the day after you receive your goods) to cancel the contract for your order with us.
In this case we will issue you with a full refund however you will need to return the entire order at your cost if you have already received them.
In all cases, the goods must be in their original condition and will be inspected on their return.
If we do not receive the cancelled order back, we may arrange to have them collected at your cost.
If you decide to cancel your order with us, you must let us know our customer care department in writing, quoting the order number at email@example.com
MY ORDER IS LATE
Please send us an email (firstname.lastname@example.org). We will reply as soon as possible and our priority will be to solve the problem.
I HAVE RECEIVED AN INCORRECT OR FAULTY ITEM
We want to sort out any issues with incorrect or faulty items straightaway.
As soon as you discover a fault, please contact our Customer Care team at email@example.com with the order number, the faulty item's name and number, and a description of the fault.
We’ll get back to you as soon as possible in order to sort out the problem.
WILL I BE CHARGED CUSTOMS AND IMPORT CHARGES?
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel (this also applies to retail & wholesale customers).
Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
HOW CAN I RETURN AN ORDER?
Simply send us an email to firstname.lastname@example.org
If you are dissatisfied with your purchase, you can return the item in its original packaging and within 7 days of receipt, and issue a refund.
Shipping to our warehouse. The mailing address is:
Av. Gómez Laguna 5 3D
50009 Zaragoza (España)
Note that it is very important that when you return an item, we know the order number and your data.
Waiting time and reimbursement:
In this process, it may elapse 14 working days until your order arrives at its final destination, but as soon as we receive, inspect and process the goods within 24 hours to ensure you receive your refund as soon as possible and we will send email notification to confirm.
Any refund will be issued automatically to the card used to make the original purchase and the timeframe for which the charge appears on the card is between 5 and 10 days after confirming the refund.